Refund Policy

Last updated: August 23, 2025

This Refund Policy governs refunds and cancellations for Peak subscriptions and services.

1. General Refund Policy

No Refunds Policy: All Peak subscription fees are non-refundable except as specifically outlined below or as required by applicable law.

1.1 Why No Refunds

Peak operates on a no-refunds policy because:

We provide a 3-day free trial to evaluate all features before purchase
F.R.I.D.A.Y. AI services incur immediate processing costs upon use
Digital services are delivered instantly and cannot be "returned"
Subscription benefits are available immediately upon payment

1.2 Subscription Pricing

Current Pricing:

Free Trial: 3 days, up to 3 projects (No charge)
Standard Plan: $49.99/month
Unlimited Plan: $99/month

2. Exceptional Refund Circumstances

2.1 Technical Issues

Service Availability Issues: If Peak experiences significant downtime (>48 continuous hours) preventing service access, you may be eligible for a prorated refund for the affected period.

2.2 Billing Errors

We will issue refunds for:

Duplicate Charges: If you are charged twice for the same subscription period
System Errors: Charges made due to payment processing system errors
Unauthorized Charges: Charges made without your authorization

2.3 Legal Requirements

Refunds will be provided as required by applicable law, including:

Consumer protection laws in your jurisdiction
Credit card company dispute requirements
Bank chargeback procedures

3. Cancellation Policy

3.1 How to Cancel

Cancellation Methods:

Account Settings: Cancel directly through your Peak account dashboard
Email Request: Send cancellation request to info@gocovalent.com
Include: Account email, reason for cancellation (optional)

3.2 Cancellation Effects

Immediate Effect: Prevents future billing cycles
Access Continues: Full access until current billing period ends
Data Retention: Account data maintained for 30 days after expiration
No Refund: Current subscription period is not refunded

3.3 Free Trial Cancellation

Cancel Anytime: You can cancel your free trial at any point during the 3-day period without any charges. If you don't cancel before the trial ends, you'll be automatically charged for the selected plan.

4. Refund Request Process

4.1 How to Request a Refund

Refund Request Requirements:

Email: info@gocovalent.com
Subject: REFUND REQUEST - [Your Account Email]
Include: Account email, billing details, reason for refund request
Timeline: Submit within 7 days of the charge in question

4.2 Review Process

Initial Review: 3-5 business days
Investigation: Additional 5-10 business days if needed
Decision: Written notification of approval or denial
Processing: Approved refunds processed within 10 business days

4.3 Refund Methods

Approved refunds will be processed:

Original Payment Method: Credit card or bank account used for payment
Processing Time: 3-10 business days depending on your financial institution
Full Amount: Complete charge amount (no processing fees deducted)

5. Payment Processing & Disputes

5.1 Payment Processor

All payments are processed securely through Stripe. For payment-related issues:

Contact us first at info@gocovalent.com
Include transaction ID and billing details
We'll work directly with Stripe to resolve issues

5.2 Chargeback Policy

Contact Us First: Before initiating a chargeback with your bank or credit card company, please contact us directly. Chargebacks may result in account suspension and additional fees.

5.3 Failed Payments

Payment Retry: Automatic retry for failed payments within 7 days
Account Status: Temporary suspension if payment fails after retries
Grace Period: 10-day grace period to update payment information
Account Termination: Account may be terminated after grace period

6. Special Circumstances

6.1 Account Termination by Covalent

If we terminate your account for Terms of Service violations:

No Refund: No refund for remaining subscription period
Immediate Effect: Account access terminated immediately
Data Export: 30-day grace period to export data (if requested)

6.2 Service Discontinuation

Service Changes: If we discontinue Peak or significantly reduce core functionality, we will provide prorated refunds for unused subscription periods and 60 days advance notice.

6.3 Pricing Changes

Advance Notice: 30 days notice for price increases
Current Subscription: No mid-cycle price changes
Cancellation Right: Cancel before price increase takes effect
No Refund: Price changes do not qualify for refunds

7. Contact Information

7.1 Refund Support Contact

Company: Covalent Inc.

Email: info@gocovalent.com

Subject Line: REFUND REQUEST - [Your Issue]

Business Hours: Monday-Friday, 9 AM - 5 PM EST

7.2 Response Times

Refund Requests: Initial response within 3 business days
Billing Issues: Response within 1-2 business days
Technical Issues: Response within 24-48 hours
General Questions: Response within 5-7 business days

7.3 Required Information for Faster Processing

To expedite your refund request, please include:

Your Peak account email address
Transaction ID or charge date
Detailed reason for refund request
Screenshots of any errors (if applicable)
Preferred contact method for follow-up

8. Policy Updates

We may update this Refund Policy periodically. Changes will be posted on this page with an updated "Last Modified" date. Significant changes will be communicated via email to active subscribers.

This Refund Policy is governed by the same terms and jurisdiction as our Terms of Service and Privacy Policy.

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